Outsourcing information communication technology services in selected public university libraries in Kenya

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dc.contributor.authorMwai, Naomi
dc.contributor.authorKiplang’at, Joseph
dc.contributor.authorGichoya, David
dc.date.accessioned2020-01-16T07:21:08Z
dc.date.available2020-01-16T07:21:08Z
dc.date.issued2016-01
dc.descriptionPeer reviewed article published under Inkanyiso journal, Volume 8 Number 1, Jan 2016, p. 44 – 56en_US
dc.description.abstractOutsourcing is a management strategy that is gradually proving its worth in library and information science. The purpose of this study was to investigate the outsourcing of ICT services in selected public university libraries in Kenya in order to establish the challenges facing libraries in outsourcing ICT services. The study adopted a multicase study strategy in four selected public university libraries in Kenya. Purposive sampling was used to identify respondents. Data collection was done using a semi-structured interview schedule. The findings reveal that public university libraries in Kenya outsource ICT services such as Internet, e-resources and derive benefits such as cost cutting, knowledge and skills acquisition and economies of scale. The study noted that ICT policies and procurement laws are inadequate in guiding the outsourcing processes. The study found that ICT service processes had various challenges such as high cost and loss of control of the services due to relying heavily on the vendors. The study concluded that there was a need for the library management to be conversant with outsourcing procedures, such as negotiation of contracts, to gain more from outsourced ICT services. The study recommended that the university libraries develop, review and implement ICT outsourcing policies. The university management should involve librarians in the outsourcing process and implementationen_US
dc.identifier.citationMwai, N., Kiplang’at, J. and Gichoya, D., 2016. Outsourcing information communication technology services in selected public university libraries in Kenya. Inkanyiso: Journal of Humanities and Social Sciences, 8(1), pp.44-56.en_US
dc.identifier.issn2077-2815
dc.identifier.urihttps://hdl.handle.net/10530/1891
dc.identifier.urihttps://hdl.handle.net/10520/EJC192236
dc.language.isoenen_US
dc.publisherUniversity of Zululanden_US
dc.subjectInformation Communication Technologyen_US
dc.subjectInformation Systemsen_US
dc.subjectICT Outsourcingen_US
dc.subjectPublic Procurement Acten_US
dc.subjectPublic University Librariesen_US
dc.titleOutsourcing information communication technology services in selected public university libraries in Kenyaen_US
dc.typeArticleen_US
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