Challenges of municipal service delivery and instruments for enhancing South African local government administration
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Date
2022-09
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African Journal of Development Studies
Abstract
This study explored the challenges of municipal service delivery and instruments for enhancing South African local government administration. Previous studies show that South African municipalities struggled with service delivery for some years with an increasingly complex and diverse set of public demands, resulting in municipal protests across the country. Further research also shows that many municipalities strive to deliver quality services in adequate quantities. The service delivery problems in municipalities may have different reasons and may also differ in severity. To address the challenges associated with service delivery, the study emphasises the need to introduce public value theory in service delivery, which has three aspects of public management: (i) delivering services, (ii) achieving social outcomes and (iii) maintaining trust and legitimacy. The study adopted the theory of public value and interrogates what constitutes a service delivery failure and the effects of poor service delivery in the South African local government. The study offers recommendations to develop strategies for improving service delivery discovered were increasing citizen participation in the affairs of the local authority and partnership with the community in service delivery. The study is qualitative research that primarily collected its data through secondary sources from different databases.
Description
Challenges of municipal service delivery and Instruments for Enhancing South African local government administration
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Citation
Enaifoghe, A., 2022. Challenges of Municipal Service Delivery and Instruments for Enhancing South African Local Government Administration. African Journal of Development Studies (formerly AFFRIKA Journal of Politics, Economics and Society), 12(3), pp.105-124.