Total quality management in a developmental local government environment in South Africa : a case of KwaZulu-Natal municipalities

Simple item page
dc.contributor.advisorLutabingwa, J.
dc.contributor.advisorSabela, T.R.
dc.contributor.authorKhoza, Makhosi Busisiwe
dc.date.accessioned2010-01-22T09:43:20Z
dc.date.available2010-01-22T09:43:20Z
dc.date.issued2005
dc.descriptionSubmitted in fulfilment of the requirements for the degree Doctor Administration (Public Admnistration) in the Faculty of Commerce, Administration and Law University of Zululand, 2005.en_US
dc.description.abstractThe need for effective and efficient local government has been at the centre of the service delivery agenda of all the three spheres of government in South Africa. The scarcity of financial resources has necessitated the development of other strategies that can assist municipalities in being more innovative and productive. The Total Quality Management concept seems to offer innovative ways of reducing costs whilst not compromising the quality of services. It encourages municipalities to continuously improve their performance. This project explores the applicability of TQM in a developmental local government context amidst economic disparities amongst all categories of municipalities in South Africa. It argues that TQM if implemented properly can lead to efficiency.en_US
dc.identifier.other304686
dc.identifier.urihttps://hdl.handle.net/10530/194
dc.language.isoenen_US
dc.subjectTotal quality management in government--South Africa--KwaZulu-Natal.en_US
dc.subjectLocal government--South Africa--KwaZulu-Natal.en_US
dc.titleTotal quality management in a developmental local government environment in South Africa : a case of KwaZulu-Natal municipalitiesen_US
dc.typeThesisen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Total quality management in a developmental local government environment in South Africa- A case .pdf
Size:
7.61 MB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.8 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Political Science & Public Administration