Total quality management in a developmental local government environment in South Africa : a case of KwaZulu-Natal municipalities
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Date
2005
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Abstract
The need for effective and efficient local government has been at the centre of the service delivery agenda of all the three spheres of government in South Africa. The scarcity of financial resources has necessitated the development of other strategies that can assist municipalities in being more innovative and productive. The Total Quality Management concept seems to offer innovative ways of reducing costs whilst not compromising the quality of services. It encourages municipalities to continuously improve their performance. This project explores the applicability of TQM in a developmental local government context amidst economic disparities amongst all categories of municipalities in South Africa. It argues that TQM if implemented properly can lead to efficiency.
Description
Submitted in fulfilment of the requirements for the degree Doctor Administration (Public Admnistration) in the Faculty of Commerce, Administration and Law University of Zululand, 2005.
Keywords
Total quality management in government--South Africa--KwaZulu-Natal., Local government--South Africa--KwaZulu-Natal.