An analysis of perceptions of health professionals on service delivery challenges at Ngwelezana hospital

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dc.contributor.advisorIsike, C.A.
dc.contributor.advisorJili, N.N.
dc.contributor.authorNkosi, Sinenhlanhla Precious
dc.date.accessioned2014-07-01T07:39:12Z
dc.date.available2014-07-01T07:39:12Z
dc.date.issued2014
dc.descriptionSubmitted in fulfilment of the requirements for the Master’s Degree in Public Administration (MPA), in the Faculty of Commerce, Administration & Law at the University of Zululand, South Africa, 2014.en_US
dc.description.abstractThe study focused on the perceptions of health professionals on service delivery challenges at Ngwelezana hospital. The aim of the study was to determine the challenges faced by health professionals in the course of their work and how these challenges impact on service delivery at the hospital. This study reviewed studies on challenges of public healthcare in South Africa and Kwazulu- Natal, the impact of employee satisfaction and reviewed government policies on public healthcare services. Therefore the researcher collected data using questionnaires. The questionnaires were administered to 66 health professionals including both nurses and doctors. The researcher used both qualitative and quantitative methods to analyse data. The study revealed the nature of the challenges that health professionals face during the course of their work and how these challenges prevent them from delivering quality service to those that seek medical attention on a day to day basis. The findings of the study revealed that health professionals were unhappy about their working conditions and they are experiencing heavy workload. The findings further suggested that health professionals feel neglected by management and that there is a constant lack of resources as a necessity during the course of their work. Furthermore, the study suggested that Ngwelezana hospital should review work environment and try to make it as conducive as possible, avoid burnout, absenteeism and unproductiveness of health professionals. The study also suggested that the hospital should reward and motivate employees of their performance in order to satisfy these employees for them to excel in their jobs. In conclusion government should review the Policies, Acts and Plans of public healthcare service delivery and try to make them effective and efficient in practice as they are on paper.en_US
dc.description.sponsorshipNational Research Funden_US
dc.identifier.urihttps://hdl.handle.net/10530/1329
dc.language.isoenen_US
dc.publisherUniversity of Zululanden_US
dc.subjectService delivery -- health professionalsen_US
dc.titleAn analysis of perceptions of health professionals on service delivery challenges at Ngwelezana hospitalen_US
dc.typeThesisen_US
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