An evaluation of service delivery at eNdondakusuka local municipality
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Date
2005
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Abstract
This study aimed at evaluating service delivery at e'Ndondakusuka Local Municipality. This evaluation was done on the delivery of two services which are water and refuse removal in the whole municipal area. This research was necessitated by the fact that different points of view reveal that the present service delivery paradigms in local government are highly challenged.
The study tested the null hypothesis of no relationship between the availability of resources and effective service delivery within e'Ndondakusuka Local Municipality. This hypothesis was operationalised by stating that (a) the availability of more water-tankers would extend the basic service of free water to rural areas within the municipality and (b) the availability of more refuse collection trucks would increase the number of days refuse was collected within the municipality.
The statement of the problem, therefore, provided a foundation within which the aims of the study and the hypothesis were explained. The significance of this research cannot be overemphasised especially against the backdrop that the new system of local government has just been implemented and there is yet a study on service delivery in this segment of the public sector. It is true that there are lots of problems hampering service delivery within municipalities, however, for the sake of this research not all of them were studied. There were, however, some limitations within the study, however, they could not hinder or jeopardise the research process. These limitations are stated.
Contextualisation of the study was based on the existing legislative, theoretical and conceptual perspectives that apply to service delivery. These perspectives had to be drawn from various sources to test the effectiveness of service delivery. The study also outlined the research method and technique used. The nature of the study necessitated the use of questionnaires to elicit information from households.
The researcher then presented, analysed and discussed research findings. The nature of the study enabled the use of tables and frequency distribution to present data. In drawing conclusions it became clear that there were problems hampering service delivery at e'Ndondakusuka Local Municipality. The main problem was the lack of resources to provide services. To obviate these problems recommendations were made to the municipality. This research culminated into a model of effective service delivery.
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Submitted in fulfilment of the degree of Doctor of Administration in the discipline of Public Administration in the Faculty of Commerce, Administration and Law at the University of Zululand, 2005.