Performance management and the utilisation of municipal resources: The case of eThekwini Municipality
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Date
2023
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University of Zululand
Abstract
Ever since the commencement of South Africa's democracy in 1994, local government has persistently grappled with challenges that impede the effective provision of basic services to its citizens. Consequently, there are frequent occurrences of violent disruptions known as 'service-delivery' protests, which signify community dissatisfaction with the performance of municipalities.
As a measure to contribute to effective service delivery, the aim of this study was to investigate the implementation of performance management (PM) and the utilisation of municipal resources. The Trading Services Cluster of eThekwini Municipality in KwaZulu-Natal province was used as a case study to investigate the intangible factors associated with the issue of service delivery. The study adopted a qualitative research approach through which face-to-face focus group interviews were conducted to collect data from a sample of municipal employees. According to the study's findings, it is necessary to take significant steps to ensure the effectiveness of the ongoing PM process, as omitting certain steps can lead to process failure. There was an emphasis that employee participation in supporting the organization's objectives is essential for the delivery of quality services. Management can change organizational effectiveness and efficiency in eThekwini Municipality if they execute PM correctly.
OKUHUNYUSHWE NGOLIMI LWESIZULU ISIFINGQO Selokhu kwaqala ukubusa ngentando yeningi eNingizimu Afrika ngowezi-1994, uhulumeni wasekhaya ubelokhu ebhekene nezinselelo ezithiya ukuhlinzekwa kwezidingongqangi eziyisisekelo kwizakhamizi zawo. Ngakho-ke, kuhlale kuqubuka ukuphazamiseka okunodlame okwaziwa ngelemibhikisho 'yokulethwa kwezinsiza', okukhombisa ukunganeliseki komphakathi ngokusebenza komasipala. Njengesinyathelo sokufaka isandla ekwethulweni kwezinsiza ngempumelelo, inhloso yalolu cwaningo bekuwukuphenya ukuqaliswa kokulawulwa kokusebenza (Performance Management - PM) kanye nokusetshenziswa kwezinsiza zikamasipala. I-Trading Services Cluster kuMasipala weTheku esifundazweni saKwaZulu-Natali isetshenziswe njengesibonelo ukuze kuphenywe izinto ezingabambeki ezihambisana nodaba lokulethwa kwezidingo. Ucwaningo lwamukele indlela yocwaningo olusezingeni lohlobo lwekhuwalithethivu lapho kwenziwa khona inhlolokhono yobuso nobuso ukuze kuqoqwe idatha kwisampula yabasebenzi bakamasipala. Ngokusho kokutholwe ocwaningweni, kuyadingeka ukuthatha izinyathelo ezibalulekile zokuqinisekisa ukusebenza kahle kwenqubo ye-PM (Performance Management) eqhubekayo, njengoba ukweqa izinyathelo ezithile kungaholela ekuhlulekeni kwenqubo. Kube nokugcizelelwa ukuthi ukubamba iqhaza kwabasebenzi ekusekeleni izinjongo zenhlangano kubalulekile ekuletheni izinsiza ezisezingeni eliphezulu. Abaphathi bangashintsha ukusebenza kahle kwenhlangano kanye nempumelelo kumasipala weTheku uma beqhuba i-PM (Performance Management) ngendlela efanele.
OKUHUNYUSHWE NGOLIMI LWESIZULU ISIFINGQO Selokhu kwaqala ukubusa ngentando yeningi eNingizimu Afrika ngowezi-1994, uhulumeni wasekhaya ubelokhu ebhekene nezinselelo ezithiya ukuhlinzekwa kwezidingongqangi eziyisisekelo kwizakhamizi zawo. Ngakho-ke, kuhlale kuqubuka ukuphazamiseka okunodlame okwaziwa ngelemibhikisho 'yokulethwa kwezinsiza', okukhombisa ukunganeliseki komphakathi ngokusebenza komasipala. Njengesinyathelo sokufaka isandla ekwethulweni kwezinsiza ngempumelelo, inhloso yalolu cwaningo bekuwukuphenya ukuqaliswa kokulawulwa kokusebenza (Performance Management - PM) kanye nokusetshenziswa kwezinsiza zikamasipala. I-Trading Services Cluster kuMasipala weTheku esifundazweni saKwaZulu-Natali isetshenziswe njengesibonelo ukuze kuphenywe izinto ezingabambeki ezihambisana nodaba lokulethwa kwezidingo. Ucwaningo lwamukele indlela yocwaningo olusezingeni lohlobo lwekhuwalithethivu lapho kwenziwa khona inhlolokhono yobuso nobuso ukuze kuqoqwe idatha kwisampula yabasebenzi bakamasipala. Ngokusho kokutholwe ocwaningweni, kuyadingeka ukuthatha izinyathelo ezibalulekile zokuqinisekisa ukusebenza kahle kwenqubo ye-PM (Performance Management) eqhubekayo, njengoba ukweqa izinyathelo ezithile kungaholela ekuhlulekeni kwenqubo. Kube nokugcizelelwa ukuthi ukubamba iqhaza kwabasebenzi ekusekeleni izinjongo zenhlangano kubalulekile ekuletheni izinsiza ezisezingeni eliphezulu. Abaphathi bangashintsha ukusebenza kahle kwenhlangano kanye nempumelelo kumasipala weTheku uma beqhuba i-PM (Performance Management) ngendlela efanele.
Description
A dissertation submitted to the Faculty of Commerce, Administration and Law in fulfilment of the requirements for the Degree of Master of Public Administration in the Department of Public Administration at the University of Zululand, South Africa [2023].