Browsing by Author "Mntungwa, Makhosonke Hanson"

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    The contribution of the employee health and wellness programme (ehwp) on job performance among social service professionals in the Gert Sibande district, Mpumalanga province.
    (University of Zululand, 2019) Mntungwa, Makhosonke Hanson
    This study aimed at assessing the contribution of the Employee Health and Wellness Programme on job performance among Social Service Professionals at Gert Sibande District, Mpumalanga Province. The methodological approach employed by the study was survey research design which favours quantitative research approach and stratified random sampling was also utilized. The study targeted 146 participants which a sample size of 106 participants was selected emanating from Social Work Managers, Social Work Supervisors and Social Service Professionals in the Mpumalanga Department of Social Development at Gert Sibande District. Quantitative data was produced through structured questionnaires and analysed using Statistical Package for the Social Sciences (SPSS). The main findings of the study revealed that majority of respondents were of the view that EHWP services should be decentralised to at least district offices of the Mpumalanga Department of Social Development for accessibility purposes. It was evident that there is a remarkable gap between employees who are aware of EHWP services and those who are not. Furthermore, results show that utilization rate of EHWP services was curiously low. Most importantly, the study recommended that the Mpumalanga Department of Social Development should employ viable and employee-centred marketing strategies to accelerate employees’ awareness and ascertain accessibility of EHWP services within the entire department. It further recommended that accessibility of the EHWP largely depends on the restructuring of EHWP section from being a subsection to a Directorate. Ideally, it may be assumed that when employees are satisfied with their job, they are likely to be healthier, thereby increasing their morale, performance and organisational service delivery. Moreover, this study provides a broader insight into a wide range of strategic frameworks and pieces of legislations governing the Employee Health and Wellness in the South African workplace. The researcher concludes that the potential of the Employee Health and Wellness initiatives can only be achieved when wellness is rooted within the core corporate strategy of public sector organisations where it will be viewed as an integral part to success. This therefore denotes that, employees should be viewed as valuable resource, be appreciated, protected and preserved rather than perceived as a unit of production.
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    Evaluation of records management practices in the Kwazulu-Natal Technical and Vocational Education and Training (TVET) sector, South Africa
    (University of Zululand, 2025) Mntungwa, Makhosonke Hanson; Supervisor(s): Prof N.N Jili-Mbanjwa
    The major aim of this study was to comprehensively evaluate records management practices in the KwaZulu-Natal Technical and Vocational Education and Training (TVET) sector to achieve improved records management systems, quality service delivery and good corporate governance. The advent of new technology and fourth industrial revolution (4IR) has introduced new facets in the corporate environment including TVET Colleges in South Africa, thereby promoting the growing interest of TVET Colleges in adopting sustainable digital records management systems. This research study was premised on the hypothesis that both the management of paper-based and electronic records amounts to dissatisfactory and falls short of best recognised records management standards and practice. Thus, the primary research question was whether the extent of adherence to records management programmes, policies and standards in the study area yield the desired outcome, given that an effective records management programme plays a pivotal role in the efficient administration of a service oriented TVET College. To achieve this, a literature review and an empirical investigation were conducted. The study was underpinned by both records’ life cycle and the records continuum model. The study utilised the interpretive research paradigm and adopted qualitative research methodology using case study design. The target population for the study was 151, with 116 respondents of those being purposively selected. Thus, purposive sampling was used to identify the research sample for the study. Using triangulated data collection methods, the researcher employed interview schedule, observation techniques, systems, and document analysis in order to enhance the validity and reliability of the research findings. Data obtained through interviews, observations, systems, and document analysis was analysed in terms of content analysis to derive pivotal themes of the study. The key findings established that the general status of management of records in the TVET Colleges is inadequately positioned to support improved records management systems including, inter alia, insufficient integration of ICT in the management of records, thereby undermining the significant growth of the College on electronic services adoption, risk management processes, strategic planning processes, enhancing quality service delivery, promoting good governance, supporting democratic accountability, fulfilling legal and regulatory requirements, promoting and protecting human rights, and ensuring sound financial management. Although some initiatives have been undertaken to enhance records management practices, the existing practices of the study area require serious improvement to the records management system. Therefore, based on the established empirical findings, it can be concluded that the selected study area does not conform to proper records management practices, thereby undermining good corporate governance, accountability, and quality service delivery in the TVET College arena. Therefore, recommendations and a designed framework (TVET-AMSORT) for managing records in support of improved status quo of TVET Colleges in the study area, have been provided. Moreover, in the endeavour to enhance records management practices in the study area, a proposal for the implementation of the recommendations on a priority basis has also been provided. The study’s contribution to scholarly works and literature in the field of public administration resides in its findings and designed framework that can be practically adopted for management of records in support of enhanced records management systems, quality service delivery and good corporate governance. By establishing the nexus between management of records and adherence to records management programmes, policies, and standards in the study area, it is hoped that the study will provide input to policymakers to consider records managers as key stakeholders in TVET Colleges. The study adds value to the prevailing theoretical and legislative phenomena that form the perpetual discourse on the application of improved records management practices in the TVET sector. However, the researcher could not include other TVET Colleges in South Africa due to time limitations. Thus, other researchers can focus on exploring the study in other research institutions in South Africa.