Browsing by Author "Kekana, Matsobane D."

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    Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library
    (Mousaion: South African Journal of Information Studies, 2022) Kekana, Matsobane D.; Kheswa, Siyanda E.
    The study aimed to investigate the library use and user satisfaction of postgraduate students in the School of Social Sciences regarding the service quality at the University of KwaZulu-Natal Pietermaritzburg Campus’s Cecil Renaud Main (CRM) Library. The study investigated postgraduate students’ usage of and satisfaction with the library as an environment for reading, studying and conducting research. The study’s objectives are to determine the level of satisfaction of postgraduate students with the library. The study also sought to examine postgraduate students’ library use. The study employed a quantitative research method, with a survey research design. Its population comprised the postgraduate students in the School of Social Sciences in the College of Humanities at the University of KwaZulu-Natal’s Pietermaritzburg Campus. The overall response of the postgraduate students indicated that they were satisfied with most of the services. The study found that the majority of the students were satisfied with the information skills needed for studies. However, the study found a few honours, master’s and PhD degree students who were dissatisfied. In terms of the library support for reading, research and studying, the study found high levels of satisfaction. Concerning access to information, the study found that the majority of students were satisfied with the access to information, but there were a few dissatisfied students from honours, master’s and PhD levels. The study found that concerning the library facilities, the majority of the students were satisfied with what was provided for them. A few students were dissatisfied, especially honours and master’s degree students. Regarding the overall quality of the services provided by CRM library, the study found that most of the students were satisfied with the overall quality while the few dissatisfied students were from the honours and master’s programmes.
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    The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus
    (AOSIS Publishing, 2020-07-09) Kekana, Matsobane D.; Kheswa, Siyanda E.
    Background: An academic library is defined as the heart of a university, providing a venue for students, lecturers and researchers to advance their knowledge and conduct their research. These institutions should provide learning opportunities for all who choose to use them. The materials in the library are for anyone to use, which is why university libraries are important. This study investigated the gap between postgraduate students’ perception and expectations of the main academic library (Cecil Renaud) at the University of KwaZulu-Natal: Pietermaritzburg campus. Objectives: This study’s objective was to determine the gap between the existence of users’ expectations and perceptions of the quality service. Method: This study employed the quantitative research method, with a survey research design. The study population included postgraduate students in the School of Social Sciences, College of Humanities, at the University of KwaZulu-Natal: Pietermaritzburg campus. Results: The services that have a relatively big gap in agreement between expectations and perceptions are: computers that work well, adequate number of computer workstations and an efficient short loan service, and the library helping the user to stay abreast of developments in their field of interest. On the other hand, services that have a small gap are: a library environment that has sufficient lighting; and staff willing to help, who understand the library service need and who are sufficiently knowledgeable. Conclusion: The study found that there was a gap in almost all the services provided by the Cecil Renaud Main library. For example, with the comprehensive collection, there were not adequate print journals and books. In relation to access to information, the major gaps were re-shelving of journals, missing books and journals, and an inefficient short loan and interlibrary loan service.
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    Web Information Seeking Behaviour of Undergraduate Students of Library and Information Studies at the University of Zululand
    (University of Idaho Library, 2022) Mnguni, Khulekani M.; Kekana, Matsobane D.
    Background: In the 21st century, higher institutions of learning have completely transformed their teaching and learning by adopting the web and it related technologies due to the change of scenery in terms of information searching. Notably the new generation of students is highly dependent on the internet for their academic and personal activities. However, the internet contains a vast array of information, some of this information is not suitable for scholarly use. Thus it is crucial for new undergraduates to have necessary competences that will allow them to efficiently search and retrieve information online. Therefore, this transformation encouraged the examination of Web Information Seeking Behaviour of Undergraduate Students of Library and Information Studies at the University of Zululand. This research project aimed to enlighten curriculum designers about the importance of including more IT related modules on the first year students’ curriculum, furthermore it aimed at assisting academic libraries to realise challenges facing undergrads regarding using their services on the web. Methodology: The study employed a quantitative research approach using closeended questionnaire as a data collection tools. Results/findings: The study found that the web is the major source of information amongst library and information studies undergraduates’ students. The study also found that the web is used by students for academic purposes like: assignment completion, research and study purposes. Further findings indicate that the Google search engine was found to be the most used tool for information searching.