Political Science & Public Administration

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Browsing Political Science & Public Administration by Author "Isike, C.A."

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    An analysis of perceptions of health professionals on service delivery challenges at Ngwelezana hospital
    (University of Zululand, 2014) Nkosi, Sinenhlanhla Precious; Isike, C.A.; Jili, N.N.
    The study focused on the perceptions of health professionals on service delivery challenges at Ngwelezana hospital. The aim of the study was to determine the challenges faced by health professionals in the course of their work and how these challenges impact on service delivery at the hospital. This study reviewed studies on challenges of public healthcare in South Africa and Kwazulu- Natal, the impact of employee satisfaction and reviewed government policies on public healthcare services. Therefore the researcher collected data using questionnaires. The questionnaires were administered to 66 health professionals including both nurses and doctors. The researcher used both qualitative and quantitative methods to analyse data. The study revealed the nature of the challenges that health professionals face during the course of their work and how these challenges prevent them from delivering quality service to those that seek medical attention on a day to day basis. The findings of the study revealed that health professionals were unhappy about their working conditions and they are experiencing heavy workload. The findings further suggested that health professionals feel neglected by management and that there is a constant lack of resources as a necessity during the course of their work. Furthermore, the study suggested that Ngwelezana hospital should review work environment and try to make it as conducive as possible, avoid burnout, absenteeism and unproductiveness of health professionals. The study also suggested that the hospital should reward and motivate employees of their performance in order to satisfy these employees for them to excel in their jobs. In conclusion government should review the Policies, Acts and Plans of public healthcare service delivery and try to make them effective and efficient in practice as they are on paper.
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    Perceptions of eThekwini-based trade union leadership on service delivery violence under the Zuma presidency
    (University of Zululand, 2013) Mashaba, Sibusiso Selbourne Shaikh Mustafaa; Isike, C.A.
    The study used collective service delivery violence to appraise President Zuma in the opinions of the eThekwini-based trade union collective’s leadership. In justification of trade union choice for this purpose, credentials were tabled by portraying the crucial role trade union played in the political process and employment of collective action in South Africa, in pursuing important national issues and championing popular collective objectives like freedom. The trade union collective’s leadership selection was motivated by trade union collective’s historic leadership of collective action in South Africa, influence on the ANC and government. It was shown that collective service delivery violence became a national problem by giving statistical evidence of the proportions to which it grew, since it started as peaceful protests and turned violent in 2007. Collective action theory was employed to understand collective action in general, different types of collective action and to explain collective action phenomena in South Africa. Collective service delivery violence in particular was explained as social movement type of collective action. After reviewing service delivery legal framework and 2007 service delivery status quo, the study investigated perceptions of the eThekwini-based trade union collective’s leadership on collective service delivery violence, under the Zuma presidency. A qualitative method was used to determine trade union collective leadership’s awareness of collective service delivery violence and a quantitative method was used for data analysis. The study determined what the trade union collective’s leadership thought were the causes, consequences, solutions to collective delivery violence and the impact of collective service delivery violence on trade union collective leadership’s opinion of president Zuma, support and his performance.
University of Zululand