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An analysis of bullying within the health care system and its impact on health service delivery

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dc.contributor.advisor Ngcobo, H.S.B.
dc.contributor.author Dlamini, Bongani Innocent
dc.date.accessioned 2011-09-22T08:46:53Z
dc.date.available 2011-09-22T08:46:53Z
dc.date.issued 2010
dc.identifier.uri http://hdl.handle.net/10530/871
dc.description A thesis submitted in partial fulfillment for the requirement for the degree of Doctor of Philosophy in the Department of Psychology at the University of Zululand, South Africa, 2010. en_US
dc.description.abstract This research project was undertaken to investigate workplace bullying and its effect on health service delivery. Research participants were drawn from Prince Mshiyeni Memorial and Mosvold Hospitals; the aim was to compare the experiences of public health employees in rural and urban areas of KwaZulu- Natal. The employees have a right to be treated with respect and dignity and, most importantly, to work in a harmonious and supportive environment. Bullying behaviour breaches the employer’s duty under common law to provide a safe and a secure work environment both physically and psychologically. What makes it difficult for managers to manage bullying is that it has no tangible results but it leaves the victim with psychological and emotional problems which lead to anxiety, stress and depression if not properly attended to. The results of this research project further reveal that the majority of bullied employees are reluctant to speak out or end up not reporting the incidences because when they do report problems they believe that they will not be taken seriously. The results also prove that bullying is not a once-off event but a continuous cycle aimed at humiliating and belittling the XVII victim and that it is present in both health institutions. Though many factors were indicated as contributing to bullying, the low–self-esteem and personality factors of the bully were mentioned as the main factors, followed by inadequate training for the managers. If managers are serious about combating bullying in their workplaces they need to be in touch with what their employees go through when they execute their daily duties and they need to devise some means of ensuring that the grievance procedure is adequate and that it caters for bullying problems. en_US
dc.language.iso en en_US
dc.subject Bullying en_US
dc.subject Health care system en_US
dc.subject Service delivery -- Health care--South Africa en_US
dc.title An analysis of bullying within the health care system and its impact on health service delivery en_US
dc.type Thesis en_US


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