The internet as a resource for research, teaching and learning : a comparative study between the University of Zimbabwe and University of Zululand

Abstract

The Internet has been described as a collection of sprawling computer networks that link millions of computers used by tens of millions of people all over the world (Leedy 1997:66). From an initial few hundred computers, the Internet has grown exponentially enabling users to communicate with each other and share information. Libraries have embraced the Internet in order to deliver improved services and extend and expand the scope of what they offer. The purpose of this study was to explore and examine, through a comparison, the use of the Internet for teaching, learning and research by academics and students at the Universities of Zimbabwe and Zululand. It was also to explore how their libraries could contribute towards achieving this aim. The survey method was largely used in which both qualitative and quantitative data was collected. Two sets of questionnaires were distributed, one to academics and students, and the second to professional librarians in the two institutions. Interviews were also conducted with IT divisions. Data was then analysed using the SAS programme and Microsoft Excel.

The study found out that there were high computer and Internet skills among the respondents, both among academics and students, and librarians. The Internet was used in both institutions, for study and work purposes. Among the resources used, e-mail and the web were the most used by the majority of respondents. The study found out that there was no recognisable difference between Internet use and academic discipline, between and within the two institutions. This was contrary to studies in literature reviewed where Sciences were found to use the Internet more than Humanities. No significant differences were also noticed when Internet use was analysed by level of study and status of faculty academics. The study however established that the Internet had changed the information seeking behaviour of the majority of respondents in all categories. There was evidence of use of others services like telnet, electronic journals and other library OPACs by librarians for work purposes. There was however a poor link between librarians and their users with regards to use of Internet resources. The study also highlighted rather similar problems facing the two institutions in terms of Internet accessibility. Access was a major concern, due to inadequate provision of computers and existing connection to the Internet. The need for more formalised training in the use of Internet resources and the creation of awareness among academics and other potential users were also highlighted. Despite these problems, the study revealed that there is a great potential for Internet use and appreciation among academic librarians and users in the two institutions. Recommendations were put forward, among them, the need for management in the two institutions to make resources, both financial and materially available in order to sustain Internet use programmes and initiatives that are already in place.