The impact of emotional intelligence on workers' behaviour in industrial organizations
Loading...
Date
2012-01
Journal Title
Journal ISSN
Volume Title
Publisher
University of Zululand
Abstract
The study investigated the influence of emotional intelligence on workers’ behaviour in industrial organizations. This was
for the purpose of determining the appropriate management strategies that could foster improved job performance, job
involvement, satisfaction and commitment among the workforce in Nigeria. The study adopted ex-post facto research
design. A total of 652 respondents were selected for the study using proportionate stratified sampling technique. A set of
questionnaires with five sub-scales was utilized for data collection. The hypotheses generated for the study were tested at
0.05 alpha level using Pearson Product Moment Correlation and t test statistics. The findings of the study revealed that
there was a significant relationship between emotional intelligence and workers’ job performance, job satisfaction, job
involvement and organizational commitment. The study recommended that organizational support system should be
encouraged in order to foster commitment, job involvement, improved job performance, satisfaction and commitment
among the workforce. Labour and management education that could incorporate psychological issues that can enhance
emotional intelligence such as burnout, stress, interpersonal relations and conflict management should be organized for
workers on a continuous basis, in order to foster workers’ retention and development.
Description
Peer reviewed article published under Inkanyiso, Volume 4, Issue 2, Jan 2012, p. 83 - 90
Keywords
Emotional intelligence, Job performance, organization, workers’ behaviour, Industrial organisation
Citation
Akintayo, D.I. and Babalola, S.S., 2012. The impact of emotional intelligent on workers’ behaviour in industrial organizations. Inkanyiso: Journal of Humanities and Social Sciences, 4(2), pp.83-90.