E-communication in knowledge management : where e-communication could take organisations
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Date
2004
Authors
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Journal ISSN
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Publisher
University of Zululand
Abstract
This dissertation focuses on the contribution of electronic communication (e-Communication) to knowledge management. It is based on an empirical survey of knowledge management practitioners in the private, public and NGO sectors in KwaZulu-Natal, South Africa. The major findings of this study are (1) that many knowledge management practitioners have not received any formal training in knowledge management, (2) that for most of them their practices are not informed by explicit knowledge management policies, (3) that there is no culture of sharing knowledge established within particular organisations, and finally (4) that knowledge managers are not using e-learning facilities to keep their knowledge of knowledge management current.
Description
Submitted to the Faculty of Arts in fulfillment of the requirements for the degree of Doctor of Philosophy (D.Phil) in the Department of Communication Science at the University of Zululand, South Africa, 2004.
Keywords
Knowledge management, Electronic data interchange, Electronic communication