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Perspectives on institutional frameworks, planning, coordination and development of tourism in KwaZulu-Natal

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dc.contributor.advisor Magi, L.M.
dc.contributor.advisor Nzama, A.T.
dc.contributor.author Khuzwayo, Phillibert Sibusiso
dc.date.accessioned 2013-09-09T13:28:01Z
dc.date.available 2013-09-09T13:28:01Z
dc.date.issued 2012
dc.identifier.uri http://hdl.handle.net/10530/1230
dc.description A thesis submitted to the Faculty of Arts in partial fulfilment of the requirements for the degree of Doctor of Philosophy in the Department of Recreation and Tourism, at the University of Zululand, South Africa, 2012. en_US
dc.description.abstract The growth of tourism as a social phenomenon, a tourist industry as well as an economic enterprise have been full of drama during the last half of the twentieth century. Tourism has become a major economic force in many countries and regions throughout the world. Increasingly, it has been agreed that the growth of tourism offers means for developing countries to escape the confines of underdevelopment and that new forms of tourism allow this transition to be achieved sustainably and equitably (Mowforth & Munt, 1998: 221). As a global tourism player, KwaZulu-Natal has not been immune to the global trend of massive tourism development. The province of KwaZulu-Natal currently holds number one position in the domestic market and is number three in attracting the international market in South Africa (South African Tourism, 2004: 12). The research problem in this study is seen as four-fold: Firstly, tourism in KwaZulu- Natal is governed in terms of the KwaZulu-Natal Tourism Act of (1996) as amended in (2000), which regrettably has serious shortcomings. The Act only advocates the establishment of Destination Management Organisation, the KwaZulu-Natal Tourism Authority, and regulation of tourist guides without any reference to the mandate and functions of the provincial Department of Economic Development and Tourism [DEDT]. The Act confers the tourism marketing, development and investment function to KwaZulu-Natal Tourism Authority. This state of affairs has culminated to serious clashes in operational roles between the department and the destination management organisation. Secondly, KwaZulu-Natal does not have a provincial tourism master plan. The municipalities are developing their tourism plans and strategies without a guiding provincial tourism plan or tourism strategy. Thirdly, the tourism coordinating structures in Kwazulu-Natal are inefficient and ineffective and do not succeed in providing a coordinated tourism development approach and alignment of tourism policies and strategies between the provincial and local government. Lastly, the local communities are not properly consulted and involved in tourism matters at a local level. The objectives of this study were set to facilitate better comprehension of the study as well as to accomplish the main goals of the study. The objectives are: (a) To analyse the gaps in the legislative frameworks governing tourism development in KwaZulu-Natal and how these influence creation of the enabling environment for co-ordinated planning in the tourism industry. (b) To analyse the national, provincial and local government tourism policies and strategies, revealing how these are aligned to positively influence tourism planning and development in KwaZulu-Natal. (c) To scrutinise relevance, composition, stakeholder efficacy, operations and effectiveness of tourism co-ordinating structures for the public and private sector engagements in KwaZulu-Natal. (d) To investigate policy and strategic planning challenges facing a broad crosssection of tourism stakeholders in planning, coordination and delivery of tourism development in KwaZulu-Natal. (e) To establish the perceptions of tourism stakeholders towards the effectiveness of existing policy, institutional frameworks and their implementation in achieving co-ordinated tourism development in the study area. (f) To propose a mechanisms or model-related master plan that could be utilised to ensure a co-ordinated and integrated tourism planning and development process in KwaZulu-Natal. The section on methodology provides a discussion on the research strategy and general approach that was adopted in conducting the study. In essence the research design utilised the qualitative and quantitative approaches, which according to KZNTA (2008) are ideal in assessing the state of tourism in KwaZulu-Natal. The sample of the study included a number of diverse organisations and institutions, namely; provincial and local government, private sector, local communities, development finance institutions which are all organisations somehow responsible for tourism policy, planning, development and management in KwaZulu-Natal. The study was conducted as an applied research The main findings of the study revealed that the legislative framework in KwaZulu- Natal has gaps and causes challenges in the tourism industry; national and provincial tourism policies are not fully communicated to local communities; the tourism coordinating structures are not effective and fully inclusive of the local stakeholders; the local communities are not adequately consulted on policy and planning matters in the province; and that municipalities do not have necessary by-laws to regulate the industry. The study was conducted as applied research and it developed a conceptual model for tourism planning and management in KwaZulu-Natal which is a new model that adds the body of knowledge in the field of tourism policy and planning. The new model is called the Community Coordination Matrix for Tourism Planning. The model was not adapted from any existing model but was developed to provide coordination and alignment of tourism activities among a number of tourism authorities and coordinating structures that exist in KwaZulu-Natal and to ensure that they are properly coordinated, synergised and work in unison to improve tourism policy, planning and development in the study area. en_US
dc.language.iso en en_US
dc.publisher University of Zululand en_US
dc.subject Tourism development -- KwaZulu-Natal en_US
dc.title Perspectives on institutional frameworks, planning, coordination and development of tourism in KwaZulu-Natal en_US
dc.type Thesis en_US

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