Browsing by Author "Kiplang’at, Joseph"
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- ItemInformation services provided by Maarifa Telecentres to rural communities in ASALs in Kenya(University of Zululand, 2019) Chege, Catherine W.; Kiplang’at, Joseph; Rotich, Daniel ChebutukTelecentres are established to provide information, to bridge the information and digital gap, foster development and confront the requirements of the poverty stricken in remote and isolated rural areas in developing nations. The purpose of this study was to explore information services provided by two Maarifa centres to rural communities in arid and semi-arid lands (ASALs) in Kenya. The specific objective was to establish the information needs of ASAL communities served by Maarifa centres; to explore information services provided by Maarifa centres to ASAL communities; to analyse the challenges and prospects of Maarifa centres in the provision of information to rural communities in Kenya and to make recommendations for the improvement of information services to ASALs communities in Kenya. The study employed a multiple case study research design as an overall strategy and drew upon multiple data sources to develop a triangulation of methods. Qualitative research was administered as a predominant approach. Data was gathered through interviews from a sample of 20 respondents from each Maarifa centre: Isinya in Kajiado and Ng’arua in Laikipia counties. In addition, two focus group discussions were administered with the respondents of the two Maarifa centres. Key informants included directors and programme coordinators of Maarifa centres and government agencies who provide infrastructural support to the telecentre project. This study was informed by the Department for International Development’s (DFID’s) theoretical framework namely: the ‘Sustainable Livelihoods Approach’ (SLA) framework. The findings of this study suggest that Maarifa centres are points of Arid Lands Information Networks (ALINs) engagement with communities living in ASALs. People appreciate Maarifa centres as places to access information, acquire ICT skills, and improve livelihood activities such as agriculture and businesses and for social communication. The challenges are mainly infrastructural such as poor connectivity and Internet access. This study revealed that Maarifa centres have solved most of the community’s information related challenges through egovernment services, e-commerce and agricultural development and knowledge creation, resulting in improved livelihoods. The study contributes to knowledge because it adopts a community-centred approach that focuses on the views of users of Maarifa centres.
- ItemOutsourcing information communication technology services in selected public university libraries in Kenya(University of Zululand, 2016-01) Mwai, Naomi; Kiplang’at, Joseph; Gichoya, DavidOutsourcing is a management strategy that is gradually proving its worth in library and information science. The purpose of this study was to investigate the outsourcing of ICT services in selected public university libraries in Kenya in order to establish the challenges facing libraries in outsourcing ICT services. The study adopted a multicase study strategy in four selected public university libraries in Kenya. Purposive sampling was used to identify respondents. Data collection was done using a semi-structured interview schedule. The findings reveal that public university libraries in Kenya outsource ICT services such as Internet, e-resources and derive benefits such as cost cutting, knowledge and skills acquisition and economies of scale. The study noted that ICT policies and procurement laws are inadequate in guiding the outsourcing processes. The study found that ICT service processes had various challenges such as high cost and loss of control of the services due to relying heavily on the vendors. The study concluded that there was a need for the library management to be conversant with outsourcing procedures, such as negotiation of contracts, to gain more from outsourced ICT services. The study recommended that the university libraries develop, review and implement ICT outsourcing policies. The university management should involve librarians in the outsourcing process and implementation